Frequently asked questions

What is Connected TV (CTV)?

Explore our FAQ section to get detailed answers on Connected TV advertising. Understand what Connected TV (CTV) advertising is, how it works, its benefits and challenges, popular ad formats, and effective ways to measure campaign success.

Imagine you're sitting at home and you want to watch your favorite show or movie, but you're not using regular cable TV. Instead, you're using a device that connects your TV to the internet. This could be a smart TV that can directly connect to the internet, a gaming console like Xbox or PlayStation, or even a small device like Roku or Amazon Fire TV Stick. These all help you stream shows and movies from online platforms like Netflix, Hulu, or Disney+ directly onto your TV. This is what we call Connected TV, or CTV for short.

Have you ever been watching something online and a commercial pops up? That's basically what Connected TV advertising is. It's just like traditional TV advertising, but it's delivered through the internet on these streaming platforms, instead of through regular cable or broadcast TV.

So why is this important for advertisers? With Connected TV advertising, advertisers have a lot more control and can be a lot smarter about who sees their ads. On traditional TV, advertisers can only know so much about who's watching. But with Connected TV, advertisers can get more information, which helps them show their ads to the exact types of people they want to reach. This might include showing toy ads to families with children, or showing car ads to people who are likely to be in the market for a new vehicle.

Connected TV advertising is a way of delivering commercials to viewers who are streaming content over the internet, allowing for more targeted and personalized ad experiences.
Let's imagine you're going to a toy store. At this store, you don't just walk around looking for what you want. Instead, there's a friendly helper who already knows you love building blocks and action figures, so they quickly guide you to those sections, skipping past the toys you don't care about like puzzles or stuffed animals. This makes your shopping trip faster and more enjoyable because you're seeing more of what you like and less of what you don't.

Now, think of Connected TV (CTV) advertising in a similar way. When you're watching your favorite shows or movies on a platform like Netflix, Hulu, or Disney+ using your smart TV, Roku, or gaming console, you'll sometimes see commercials. These commercials aren't just randomly chosen, they're selected specifically for you based on what advertisers know you might be interested in.

Here's how it works: Advertisers gather data about what different types of people like and dislike. They might know that a person who watches a lot of cooking shows, for example, might be interested in ads about kitchen appliances or recipe books. On the other hand, someone who watches a lot of action movies might be more interested in ads about new video games or the latest high-tech gadgets.

Once they've figured out what you might be interested in, they use programmatic advertising technology to automatically buy ad space on these streaming platforms. This technology is smart enough to know when you're watching, what you're watching, and which ad would be most relevant to show you at that specific moment. And, because this is all done in real time (programmaticly), it allows for a smooth viewing experience with relevant ads inserted seamlessly into your content.

In essence, Connected TV advertising works by using advanced technology and data to ensure that the ads you see while streaming your favorite content are tailored specifically to your interests, providing a more personalized and engaging viewing experience.

Imagine you have a message that you want to tell to a group of people, but you only want to tell it to those who are really interested in what you have to say. You wouldn't go to a crowded stadium and shout it out to everyone, right? That would be a waste of your time and energy because a lot of those people might not care about your message. Instead, you'd try to find a group of people who share the same interests as you and talk to them.

That's pretty much the main benefit of Connected TV (CTV) advertising – it lets you talk to the people who are most likely to be interested in what you have to offer.

Here are a few of the main benefits in more detail:

  1. Targeted advertising: Unlike traditional TV where you broadcast your ad to a broad audience and hope the right people see it, CTV allows advertisers to target specific audiences. Based on data like viewing habits, demographic information, and even online behavior, advertisers can ensure that their ads are seen by people who are most likely to be interested in their product or service.

  2. Measurable results: One of the difficulties with traditional TV advertising is that it's hard to know how effective your ads are. With CTV, advertisers can track exactly who has seen their ads, how often they've seen them, and even whether they took any action after seeing them (like visiting the advertiser's website). This allows for a much better understanding of the return on investment for their advertising spend.

  3. Flexible and cost-effective: Traditional TV advertising often requires buying ad spots in bulk, well in advance, which can be expensive and inflexible. On the other hand, CTV advertising is typically bought in real-time through automated systems, which can be more cost-effective. You can also start, stop, or adjust campaigns on short notice based on their performance or changing business needs.

  4. High-quality ad experience: Since CTV is delivered over the internet, it has the capability to serve high-quality, interactive, and engaging ads. This can potentially lead to a better viewer experience and higher engagement with the ads.

Just like finding the right group of people to share your message with, CTV advertising lets businesses talk directly to the audiences who are most likely to be interested in their products or services, and it gives them the tools they need to do it effectively and efficiently.

Suppose you're throwing a big birthday party, and you want to make it absolutely perfect for each one of your friends. For each friend, you want to serve their favorite food, play their favorite music, and give them their favorite gift. Sounds great, right?

But think about how challenging that would be. First, you'd need to know what each friend's favorites are. Then you'd need to find a way to provide all those different things at the party, and make sure each friend gets the right ones. And what if your friends' favorites change? You'd have to be ready to adapt quickly.

The challenges of Connected TV (CTV) advertising are a bit like that.

  1. Fragmentation: One of the main challenges is fragmentation. CTV includes a variety of devices (like smart TVs, gaming consoles, and streaming sticks) and platforms (like Hulu, Roku, and Amazon Fire TV). Each of these has its own standards and requirements for ads. It's like trying to serve everyone's favorite food at the party – a bit of a logistical challenge!

  2. Data privacy and regulations: This is about knowing your friends' favorites. In CTV advertising, this involves collecting and using viewer data to target ads. But regulations like GDPR in Europe and CCPA in California limit what data can be collected and how it can be used. Also, with increasing focus on privacy, some viewers may choose not to share their data, which can make targeting more difficult.

  3. Ad fraud: Unfortunately, just like there might be a party-crasher trying to spoil your party, there are fraudsters in the digital advertising world. They use techniques like device spoofing (pretending to be a different device to get more valuable ads) or bots (automated programs that pretend to be human viewers) to defraud advertisers.

  4. Measurement and attribution: Finally, it can be hard to measure the success of a CTV ad campaign. Unlike with traditional online ads, viewers can't click on a CTV ad to go straight to the advertiser's website. So, figuring out whether someone visited your website or bought your product because they saw your CTV ad can be tricky.

Just like trying to throw the perfect personalized birthday party, CTV advertising can be quite complex. But with the right tools and strategies, advertisers can overcome these challenges and still see the many benefits that CTV has to offer.

Let's compare this to different types of birthday gifts. Some people might love receiving books, others might prefer video games, and yet others might enjoy a fancy dinner. Different gifts are effective for different people, and the same is true for Connected TV (CTV) ad formats. The most effective one depends on your audience, your goals, and the nature of your message. Here are a few popular formats:

  1. In-stream Video Ads: These are a bit like the books of the ad world - classic and effective. These ads play before (pre-roll), during (mid-roll), or after (post-roll) the streaming content, just like traditional TV commercials. They're full-screen and typically 15-30 seconds long, grabbing the viewer's full attention.

  2. Interactive Ads: These ads are like video games - they encourage the viewer to interact. They can include clickable elements that allow viewers to take actions like signing up for a newsletter, visiting a website, or even purchasing a product. These can be great for engagement, as they allow viewers to interact directly with the ad.

  3. Overlay Ads: These ads are a bit like a small gift presented during dinner - they don't interrupt the main event. Overlay ads show up on top of the streaming content, usually as a small banner at the bottom of the screen, and they don't stop the video playback. They're less intrusive than in-stream ads, but also less attention-grabbing.

  4. Sponsored Content or Branded Integrations: This is like throwing a whole birthday party with a specific theme. In this format, the advertiser partners with the content creator to integrate their product or message directly into the content. For example, a show might feature a scene where the characters use the advertised product.

The effectiveness of a CTV ad format will depend on your specific campaign goals and your audience. It's essential to know your audience and what kind of "gift" will resonate best with them. And, like a thoughtful gift-giver, be prepared to adjust your strategy based on feedback and performance.

Imagine you're teaching a new trick to your pet. How would you know if your training is successful? You'd probably look for signs that your pet is learning the trick, like if they're responding correctly to your commands more often. Similarly, measuring the success of a Connected TV (CTV) advertising campaign involves looking at certain key signs or metrics. Here's what you need to know:

  1. View-through rate (VTR): This is like checking whether your pet is paying attention when you're teaching the trick. The VTR shows you the percentage of your ads that were watched all the way through. If it's high, it means viewers are interested and engaged with your ads.

  2. Completion rate: This metric tells you what proportion of your ads were watched from beginning to end. It's a key indicator of how engaging and relevant your ad is to your audience.

  3. Impressions and reach: Impressions measure how many times your ad was displayed, while reach measures how many different people saw your ad. If you're trying to raise awareness of your brand, you'll want these numbers to be high.

  4. Target rating points (TRPs): TRPs estimate the percentage of your target audience that saw your ad. It's like checking whether the right audience (e.g., pet owners, if you're selling pet food) is seeing your ad.

  5. Click-through rate (CTR): For interactive ads, the CTR measures how many viewers clicked on the ad to take further action. It's like checking whether your pet not only pays attention to the trick, but also performs it.

  6. Conversions: This is like seeing if your pet uses the trick in real situations, not just during training sessions. Conversions measure how many viewers did what you wanted them to do after seeing the ad, like visiting your website or buying your product. This can be tricky to measure with CTV ads, but with the right tracking methods, it's possible.

  7. Brand lift: This measures changes in consumer awareness, perception, and intent after viewing your ads. It's like seeing how your pet's behavior has improved overall thanks to the trick.

  8. Attribution: Attribution connects actions taken by viewers after watching an ad (like a purchase or a website visit) back to the ad exposure. It's like understanding that the successful performance of the trick by your pet in different situations is due to your effective training.

The best metrics to use will depend on the goals of your campaign. Just like with pet training, what's most important is that you're seeing progress towards your specific goals.

Imagine you're planning a trip. You wouldn't just jump in your car and start driving, right? You'd want to decide where you're going, plan your route, and pack everything you need. Starting with Connected TV (CTV) advertising is similar. Here's a step-by-step guide:

  1. Understand Your Audience: The first step is to know who you want to reach with your ads. Are you trying to reach young parents, tech-savvy millennials, or perhaps retirees who love travel? Think about who would be most interested in your product or service. This is like choosing your destination.

  2. Define Your Goals: Next, decide what you want your ads to achieve. Do you want to raise awareness of your brand, drive people to your website, or get them to buy something? These are your goals for the trip.

  3. Choose Your Platforms: Now you need to decide which CTV platforms to use. Different platforms may appeal to different audiences. For example, if your target audience is younger, they might be more likely to use something like a gaming console to stream content. This step is like planning your route.

  4. Create Your Ads: It's time to create your ads! Remember, you're not just creating a TV commercial. You want to make an engaging ad that will look good on all kinds of devices and can grab the viewer's attention in just a few seconds. This is like packing for your trip.

  5. Work with a Partner: For your first CTV advertising campaign, you might want to consider working with a media buying agency or a Demand Side Platform (DSP). They can help you navigate the complexities of buying CTV ad space and ensure your ads reach the right people at the right time. This is like having a trusty GPS or a co-driver on your trip.

  6. Measure and Adjust: Once your ads are running, it's crucial to measure how they're performing against your goals. Are they reaching your target audience? Are viewers engaging with them? Using this data, you can tweak your campaign for better results. Just like on a road trip, you'd adjust your route if you encounter traffic or find a great scenic detour.

Just like planning a trip, getting started with CTV advertising involves understanding your audience, defining your goals, choosing your platforms, creating your ads, potentially working with a partner, and continually measuring and adjusting based on performance.

Platform Questions

Gain insights about our premium Connected TV advertising solutions. Learn how our managed DSP operates, the benefits of our premium inventory, and get answers to all your CTV advertising questions.

There are no minimum spend requirements. You have the flexibility to target up to one zip code and set your daily budget to $1 a day.

Let's think about this like a popular bakery in town. If you go to a grocery store, they might have some of this bakery's goods for sale. But if you want the freshest bread or a special custom cake, you'd need to go directly to the bakery itself.

In Connected TV (CTV) advertising, having "direct access inventory" is like going straight to the bakery. It means we have a direct relationship with publishers (the people who make and distribute the content where ads will appear). So, instead of getting ad space through a third party, we get it directly from the source (Amazon).

Why is this beneficial? It's like getting the freshest bread or a custom cake: the ad space is often higher quality, and there might be more options available for targeting and customization. Plus, because there's no middleman, communication is more straightforward and the process can be more transparent.

When you hear "direct access inventory," think of it as the fresh, high-quality, custom option in the world of CTV advertising.

Imagine you're going to a huge toy store where there are different sections for different kinds of toys - dolls, cars, board games, and so on. When you go to this toy store, you can choose which sections you want to visit based on what you or your child likes.

Similarly, when you're using Amazon's Demand Side Platform (DSP), you have access to a huge "store" of different places where you can show your ads. These are called "inventory" in advertising speak. In the case of Amazon DSP, this inventory includes not just Amazon-owned sites and apps, but also other websites and apps that Amazon partners with.

For example, within the Connected TV (CTV) landscape, you can target apps like Fire TV, Freevee by Amazon, Amazon Prime Video, FuboTV, MLB Network, IMDb TV, and third-party apps available in the Amazon Appstore. You can also target other video content providers that are available on Amazon Fire TV, such as Twitch, and partner devices.

So, just like you'd choose the best sections in the toy store to find the perfect toy, with Amazon DSP you can choose the best inventory to reach your target audience effectively.

Imagine you're at a fun fair, and you want to go on the Ferris wheel. The ticket price to ride the Ferris wheel is what it costs to get on. Similarly, in advertising, we have something called "CPM" which stands for "Cost Per Thousand" impressions. It's like the "ticket price" to show your ad a thousand times.

Now, you're at a special fair where the Ferris wheel's ticket price can change depending on how many people want to ride it. If it's a quiet day and not many people want to go on the Ferris wheel, the ticket price might be lower. But if it's a busy day and lots of people want to ride, the price might go up. This is a bit like how prices can change in the open marketplace of advertising, where the CPM can go up or down depending on demand.

Because we at Shifting Screens have direct access to Amazon's DSP, the CPMs for your ads are whatever price clears in this open marketplace. Based on what we typically see, the "ticket price" (or CPM) to show your ad a thousand times tends to be around $30-$35. But remember, just like at the fun fair, this price can change depending on how many people are competing to show their ads.

Audience targeting:

  • Demographics
    • Age
    • Gender
    • Income
    • Interests
  • Customer segments
    • People who have visited your website
    • People who have made a purchase from you in the past

In-Market Audiences

  • In-market audiences are made up of people who have recently searched for or viewed products or services that are related to yours. Amazon uses a variety of signals to identify these people, including search history, browsing history, and purchase history.
  • In-market audiences are a great way to target your ads to people who are actively interested in what you have to offer. By targeting these people, you can increase the chances that they will click on your ads and learn more about your products or services.
  • These audiences are made up of people who have recently searched for or viewed products or services that are related to yours. For example, if you sell hiking boots, you could target your ads to people who have recently searched for "hiking boots" or "hiking gear."

Affinity audiences

  • Affinity audiences are made up of people who have expressed an interest in a particular topic or category. Amazon uses a variety of signals to identify these people, including social media activity, website visits, and app usage.
  • Affinity audiences are a great way to target your ads to people who have a general interest in something that is related to your products or services. By targeting these people, you can increase the chances that they will see your ads and be interested in what you have to offer.
  • These audiences are made up of people who have expressed an interest in a particular topic or category. For example, if you sell camping gear, you could target your ads to people who are interested in "camping" or "outdoor activities."

Custom audiences

  • Custom audiences are made up of people who have visited your website or made a purchase from you in the past. You can create custom audiences using Amazon's Customer Match feature.
  • Custom audiences are a great way to target your ads to people who are already familiar with your brand and products. By targeting these people, you can increase the chances that they will click on your ads and make a purchase.
  • Demographics
    • Age
    • Gender
    • Income
    • Interests
  • Customer segments
    • People who have visited your website
    • People who have made a purchase from you in the past

In-Market Audiences

  • In-market audiences are made up of people who have recently searched for or viewed products or services that are related to yours. Amazon uses a variety of signals to identify these people, including search history, browsing history, and purchase history.
  • In-market audiences are a great way to target your ads to people who are actively interested in what you have to offer. By targeting these people, you can increase the chances that they will click on your ads and learn more about your products or services.
  • These audiences are made up of people who have recently searched for or viewed products or services that are related to yours. For example, if you sell hiking boots, you could target your ads to people who have recently searched for "hiking boots" or "hiking gear."

Affinity audiences

  • Affinity audiences are made up of people who have expressed an interest in a particular topic or category. Amazon uses a variety of signals to identify these people, including social media activity, website visits, and app usage.
  • Affinity audiences are a great way to target your ads to people who have a general interest in something that is related to your products or services. By targeting these people, you can increase the chances that they will see your ads and be interested in what you have to offer.
  • These audiences are made up of people who have expressed an interest in a particular topic or category. For example, if you sell camping gear, you could target your ads to people who are interested in "camping" or "outdoor activities."

Custom audiences

  • Custom audiences are made up of people who have visited your website or made a purchase from you in the past. You can create custom audiences using Amazon's Customer Match feature.
  • Custom audiences are a great way to target your ads to people who are already familiar with your brand and products. By targeting these people, you can increase the chances that they will click on your ads and make a purchase.
  • These audiences are made up of people who have visited your website or made a purchase from you in the past. You can use custom audiences to target your ads to people who are already familiar with your brand and products.

By using these specific audience targeting options, you can ensure that your ads are seen by the people who are most likely to be interested in them. This can help you to improve the effectiveness of your advertising campaigns and achieve your marketing goals.

  • Countries
  • Regions
  • Cities
  • Postal codes
  • Devices